Our clientele systems range in size from 100 cable subscribers to 50,000 cable subscribers. We serve more than 65 communities coast to coast; from Oregon to Florida; from Michigan to Oklahoma.

Centrally located in Gering, Nebraska, InterTECH Corporation began as a small cable-operator-owned company providing a satellite-based Internet solution that was primarily designed to serve other small cable operators and enable them to get into the Internet Service business. It was built to be able to offer service to any size system, with a NOC designed to handle traffic, Web and mail service for a million cable modem subscribers.

During this time, the company focus has moved away from a pure satellite solution to one that can be a hybrid satellite land-based solution or a pure land-based connection. With the design and implementation of InterSERV^©, InterTECH has continued to provide quality products and services that are second to none.

In addition, our Help Desk Call Center provides Level One support for MSOs coast to coast.

Welcome to InterTECH.

There are so many companies that try to make the simple, difficult. Why not talk with the company which makes the difficult, simple? InterTECH. Internet Service capability for your subscribers should be simple. It requires a few basics like a two-way plant with two open channels for data flow; a CMTS(cable modem termination system); provisioning capability for your DOCSIS cable modems and a T-1 line. Pretty simple, huh? Why not talk to InterTECH about how simple it could be to get into the business. Look through our site and get your questions answered. Then call us or email us and we’ll help you keep the difficult, simple.

Simply put, “We build it...test it...ship it...install it...and teach you how to you use it!”

InterTECH provides 24 hour per day monitoring and support for our Internet partners from our NOC (Network Operations Center) in Gering, Nebraska.

InterTECH also offers Customer Help Desk support line from our NOC as well.

Monitoring includes:

• Connectivity
• Server Application Monitor
• Router, CMTS, Web server, Mail server
• Traffic flow upstream and downstream

Level Two Technical Support is designed for your technical staff to be able to address issues with your plant, headend and Internet connectivity. We are here to answer their questions and help them work through technical issues. We are proud of our response time in helping you deal with your system issues.

Level One End User Customer Help Desk is a starting place for all of your customers to help work through issues regarding Internet service. This will range from logon issues to e-mail questions; questions your CSRs are not going to have the time to answer.

InterSERV^© Self-provisioning
The InterTECH Broadband Provisioning and Management System InterSERV^© addresses these primary areas in the delivery and management of cable Internet services:

• Activation and DOCSIS self-provisioning
• Subscriber support and system-care
• Network monitoring and management
• System Ping map for quick diagnostic trouble-shooting

Technicians can identify and address network problems before subscribers are affected, allowing them to dedicate more time to new installations and planning new services and upgrades. The subscriber care features included in our Broadband software ensure you will have the tools to provide efficient and reliable customer service.

InterSERV^© Broadband Self-Provisioning provides a consistent Web-based user interface to manage data subscribers, assets, networks and management reporting.

Built-in features include the provisioning and maintenance of Internet services on distributed Unix systems within a DOCSIS environment. Subscriber input is accomplished through the use of convenient web forms, saving time and money and providing a controlled database of subscriber information.

When provisioning services on remote hosts, the system uses secure TCP/IP connections.

The primary components of InterSERV^© Broadband Self-Provisioning from InterTECH include:

• ACCOUNT CREATOR
• ACCOUNT MANAGER
• DOCSIS MODEM SELF-PROVISIONER
• SYSTEM ADMINISTRATOR
• REPORT MANAGER
• SYSTEM PING MAP

InterSERV^© Broadband Self-Provisioning from InterTECH—
                                         … built-in simplicity, yet real value!

“We build it...test it...ship it...install it...and teach you how to you use it!”

When we provide service to you, we order all of the necessary equipment and bring it to our labs to be configured, installed and tested prior to shipping it to you. Our technician’s knowledge of our server platforms and their installation is second to none.

When it’s ready…we ship it to you, then we schedule the installation of your equipment in your cable headend. When we leave your site, your first subscribers are operational.

During the installation process, we take the time to provide hands-on training for you and your technical staff. When the installation is complete, your questions have been answered and you are ready to continue to install Internet customers. We don’t leave you there!! We are as close as your phone to continue to help you with any issues that may arise including installation problems that may arise for your techs. That’s what we mean when we say, “We build it...test it...ship it...install it...and teach you how to you use it!”

For a live demonstration of the power of InterSERV^© and just how well InterTECH will work for you in your community, call us today at (308) 436-4650, or email us at sales@intertech.net.